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Title: MLR Operations Print & Fulfillment Manager
Location: Cambridge, MA
Onsite Requirements: Remote with quarterly visit to Cambridge office
Duration: 6+ months with potential to extend
Contract Manager, MLR Operations – Print & Fulfillment
Responsibilities:
- Manage end-to-end print production and fulfillment for approved commercial and medical materials
- Oversee print management system/portal and drive enhancements to streamline ordering and delivery
- Act as primary point of contact for print requests, providing guidance and maintaining status reporting
- Partner cross-functionally with legal, medical, regulatory, and marketing teams to support material review processes
- Lead vendor relationships, including sourcing bids, negotiating pricing, and ensuring cost-effective, sustainable solutions
- Serve as subject matter expert for print operations, developing documentation and best practices
- Train internal teams on print processes and ensure consistent execution across stakeholders
- Manage proofing, printing, and fulfillment workflows, including high-volume conference materials and product updates
- Handle field inquiries related to approved print materials and fulfillment status
- Generate reporting and insights on operational performance and process improvements
- Support broader material review operations as needed
Qualifications
- Bachelor’s degree required
- 5+ years of experience in print operations, fulfillment, or material review within regulated industries preferred
- Experience with content management systems (e.g., document/asset platforms)
- Strong project and process management skills
- Excellent communication and collaboration abilities
- Detail-oriented with strong organizational and time management skills
- Ability to manage multiple priorities in a fast-paced environment
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