To Apply for this Job Click Here
This is an opportunity for an experienced tier 2 desktop support professional who is looking for a home where they can grow in their career. This desktop support specialist will support day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This person will be responsible for supporting Microsoft Intune for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and cellular service coordination. This person will troubleshoot issues escalated from tier 1 and escalate more difficult issues to tier 3. If you have strong tier 2 desktop support knowledge and are desiring to grow in the IT career field for a growing company, this is a great opportunity for you.
Required Skills:
Must have 5+ years of experience in IT Tier 2 desktop support
Must have experience with escalations and customer-facing troubleshooting
Must have strong Windows 10/11 skills
Must have experience supporting Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint in an end-user environment
Must have experience with Active Director identity and access experience on prem and and Entra ID (Azure AD), group membership management, and MFA troubleshooting
Experience with Entra/AD hybrid identity and hybrid-joined devices is desired
Must have experience with supporting networking fundamentals including TCP/IP, DNS basics, and VPN/Wi-Fi troubleshooting
Must have hands-on support for hardware and peripherals (imaging/deployment, docks, monitors, printers/scanners) and routine BIOS/firmware updates
Must have experience with ITSM tools (ServiceNow, Jira, Freshservice, etc.) with strong documentation habits including creating knowledge base articles and support documentation
Must have excellent organizational skills, attention to detail, and clear written/verbal communication
Must have a strong focus on customer service
Experience with Powershell scripting or other scripting for automation is ideal
Experience with Windows Autopilot and device provisioning workflows is ideal
Experience with Intune/MDM troubleshooting is ideal
Experience with ServiceNow including ITSM, knowledge, and/or asset management is desired
Experience supporting hardware refresh projects is ideal
Experience supporting cellular and mobile plans is ideal
1461532-JAV_1787750361