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We are seeking a detail-oriented and customer-focused professional to join a collaborative team supporting day-to-day customer operations. This role plays an important part in delivering a positive customer experience by assisting with account support, communication, and internal coordination.
Client: A logistics company
Role Type: Long-term, ongoing contract; potential to convert to fulltime
Location: Denver, CO – onsite
Key Responsibilities
- Provide responsive, high-quality support to customers and internal partners
- Communicate with customers via email and occasional phone outreach to address questions and resolve issues
- Assist with tracking account activity, reviewing information for accuracy, and escalating discrepancies as needed
- Support billing and reporting processes, ensuring timely and accurate documentation
- Partner cross-functionally to resolve customer inquiries and maintain strong service delivery
- Maintain organized records and monitor account status to identify and address potential issues
- Contribute to team processes and provide updates on ongoing work
Qualifications
- 0-1 years of experience in a customer service, administrative, or operations-focused role
- Strong attention to detail and organizational skills
- Excellent written and verbal communication skills
- Comfortable working in a fast-paced, team-oriented environment
- Proficiency in Microsoft Office (Excel experience is a plus)
- Bachelor’s degree or equivalent experience preferred
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