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We are seeking an experienced EDI SPECIALIST responsible for supporting, monitoring, and improving the company’s end-to-end EDI ecosystem across SAP, TrueCommerce, warehouse systems, and trading partners (including Amazon Vendor Central). This person will also provide end user support for M365 business applications, helping with access, training, and troubleshooting.
Must Haves:
- 3+ years of relevant experience and Bachelor’s in Computer Science, Information Technology, or a closely related field.
- Experience with EDI (X12 transactions like 850, 810, 856, 940, 945)
- Hands-on troubleshooting experience in EDI environments
- Familiarity with ERP systems (SAP preferred)
- Strong analytical and problem-solving skills
Pluses:
- Experience with TrueCommerce or similar EDI platforms
- Warehouse or 3PL integration experience
- Experience with Amazon Vendor Central or retail EDI compliance
- Familiarity with SFTP, AS2, or file-based integrations
Day to Day:
EDI Operations & Troubleshooting
- Monitor and support EDI transactions (850, 810, 856, 940, 945, etc.)
- Troubleshoot failed or delayed transactions across SAP, EDI platform, and warehouse systems
- Perform root cause analysis and drive issue resolution end-to-end
- Reprocess transactions and coordinate corrections across teams
Warehouse & Order Flow Support
- Support integration with 3PL/warehouse systems
- Investigate discrepancies between systems (e.g., shipment closed vs still open in SAP)
- Ensure accurate lifecycle order processing from order to shipment to invoicing
Integration & Mapping Support
- Assist with EDI mapping, testing, and trading partner onboarding
- Support TrueCommerce configuration and document validation
- Participate in UAT testing and production deployments
Automation & Process Improvement
- Identify and eliminate manual processes
- Improve monitoring, alerting, and error tracking
- Drive scalable solutions for EDI workflows
MSP & Vendor Management
- Coordinate with Managed Service Providers (MSPs) and external IT vendors
- Track open tickets and escalations
- Ensure accountability and timely resolution of infrastructure and application issues
IT Help Desk & End-User Support
- Provide Level 1-2 support for business applications (SAP, EDI tools, warehouse systems)
- Support Microsoft 365 environment (Outlook, Teams, SharePoint, OneDrive, user access)
- Assist users with system issues, permissions, and troubleshooting
- Support onboarding/offboarding (user provisioning, device setup, access management)
- Document SOPs and troubleshooting guides for internal teams
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