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Customer Service Representative (Contract-to-Hire)
Location: Plymouth, MN (Hybrid – 4 days onsite, 1 day remote)
Schedule: Monday-Friday, 8:00 AM – 5:00 PM
Pay: $24/hour
Employment Type: Contract-to-Hire
About the Opportunity
Beacon Hill’s client is seeking a Customer Service Representative to deliver high-quality support and create a seamless customer experience across multiple communication channels. This individual will serve as a key point of contact for customers, assisting with questions, troubleshooting issues, and guiding them through the ordering process. This role offers the opportunity to work in a fast-paced, collaborative environment while building strong customer relationships.
Key Responsibilities
- Interact with customers in a professional and positive manner via phone, email, and live chat, ensuring a consistent and high-quality experience
- Respond to questions related to products, orders, and general inquiries, while developing a strong understanding of offerings to communicate information clearly and accurately
- Provide timely follow-up and resolution to customer concerns, addressing issues effectively and escalating more complex situations when appropriate
- Assist customers with completing purchases by identifying their needs, making recommendations, and supporting both online and in-store order processes
- Partner with internal teams to coordinate order-related updates, account support, and customer requests, ensuring information is communicated accurately and efficiently
- Handle inquiries related to order status, discrepancies, and general support needs for both digital and in-person transactions
- Record details of customer interactions, including issues and resolutions, to maintain accurate documentation and help identify opportunities for process improvements
- Support team operations by answering internal questions, assisting leadership as needed, and contributing to overall team success
- Maintain strong communication with customers and internal stakeholders while managing multiple priorities in a fast-paced environment
- Complete additional responsibilities and special projects as assigned
Qualifications
- Previous experience in customer service or retail preferred
- Strong verbal and written communication skills
- Proven problem-solving ability with strong attention to detail
- Ability to manage multiple tasks and prioritize effectively
- Comfortable navigating computer systems and multiple platforms
- Positive, team-oriented mindset with a willingness to learn
Work Environment & Physical Requirements
- Primarily sedentary role with extended periods of sitting and computer use
- Frequent use of phone, email, messaging platforms, and video conferencing tools
- Regular communication with customers and internal teams
- Moderate office noise environment
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