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Account Manager (Contract-to-Hire)
Location: Fridley, MN (5 days a week onsite)
Schedule: Monday – Friday, 7:30 AM – 4:30 PM
Employment Type: Full-Time, Contract to Hire
Compensation: $27-$29 per hour
Overview
Beacon Hill’s client is seeking a Account Manager to play a critical role in delivering a seamless customer experience. This individual will act as the central point of communication, translating customer needs internally and proactively providing solutions while supporting manufacturing operations.
B2B customer service experience is required for this role.
Key Responsibilities
- Interact with customers in a consistently professional, approachable, and service-oriented manner
- Ensure all customer inquiries and requests are handled efficiently and accurately, including:
- Processing orders
- Preparing quotes
- Coordinating prototypes
- Providing material specifications and safety documentation
- Sharing shipping and delivery updates
- Develop a solid understanding of available materials and production capabilities in order to recommend alternative solutions that align with customer goals
- Anticipate and communicate realistic timelines by factoring in current production lead times, helping manage expectations early in the process
- Collaborate with production scheduling and internal teams to optimize workflow and reduce manufacturing delays
- Translate customer requests into clear, actionable instructions for internal teams
- Serve as a positive representative of the organization, reinforcing a customer-first mindset and commitment to service excellence
- Make informed decisions with a high level of independence while managing customer needs and business priorities
- Provide support across additional functional areas as needed, including:
- Pricing and estimating
- Sales coordination
- Quality-related follow-up
- Accounts receivable support
- Adhere to all workplace safety standards and promote a culture focused on prevention and compliance
Qualifications
- High school diploma or GED required
- Previous experience in a B2B customer service environment required
- Proficiency with Microsoft Office tools, including Word and Excel
- Strong verbal and written communication skills
- Ability to manage multiple priorities in a fast-moving environment
- Detail-oriented with strong organizational and problem-solving abilities
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