Workplace Experience Specialist

Job Details

• Location: Nashville, TN
• Schedule: Full time Monday – Friday, 8am – 5pm
• Work Model: Contract to hire
• Compensation: $26 an hour

Key Responsibilities

Workplace Support & Operational Excellence

• Act as the primary contact for employee and guest questions, concerns, service requests, and workplace-related feedback.
• Deliver workplace services in accordance with established service standards, operational procedures, and regulatory requirements.
• Conduct regular inspections of workplace amenities and support services to ensure service quality, compliance, and consistency.
• Gather, analyze, and report relevant workplace data to support business goals and continuous improvement initiatives.
• Identify opportunities to enhance workplace services, employee satisfaction, and operational efficiency.
• Meet or exceed individual, team, and organizational performance objectives.

Employee & Guest Experience

• Collaborate with cross-functional teams, including Facilities, Engineering, Projects, and other support functions, to deliver a seamless workplace experience.
• Coordinate with external vendors and service providers to maintain high service standards.
• Anticipate employee needs and proactively address concerns before they escalate.
• Develop strong relationships with employees and visitors through regular engagement and visible presence throughout the workplace.
• Spend time welcoming employees and guests while conducting floor walks to ensure offices, workstations, meeting rooms, mail areas, kitchens, and common spaces are clean, stocked, and fully functional.
• Respond promptly to workplace requests and follow up to ensure satisfactory resolution.
• Recognize potential operational, security, or privacy concerns and escalate issues when necessary.

Events & Workplace Coordination

• Promote a culture of innovation and continuous improvement by embracing new tools, processes, and best practices.
• Provide support for workplace events and meetings to ensure successful execution and a positive attendee experience.
• Coordinate conference room scheduling, manage booking conflicts, and serve as a resource for training and event spaces.
• Deliver administrative support and operational coordination for workplace services.
• Assist with additional workplace needs, including light facilities support and office relocation or move activities.

Qualifications

Education & Experience

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• 1-3+ years of experience in hospitality, workplace experience, office operations, facilities management, property management, or a related field preferred.
• Experience supporting corporate office environments or commercial real estate operations is a plus.

Skills & Competencies

• Customer-focused mindset with a passion for delivering exceptional service.
• Ability to balance multiple priorities and adapt in a fast-paced environment.
• Strong interpersonal skills and the ability to build relationships across all levels of the organization.
• Excellent organizational, time-management, and problem-solving skills.
• Able to work independently while contributing effectively to a collaborative team.
• Professional verbal and written communication skills.
• Detail-oriented with a commitment to operational excellence.
• Comfortable learning and utilizing new technologies, systems, and workplace platforms.
• Proficiency with Microsoft Office applications, including Teams, Outlook, Word, Excel, PowerPoint, and OneNote.

Preferred Traits

• Hospitality-minded and passionate about creating an engaging employee experience.
• Proactive, resourceful, and solutions-oriented.
• Dependable, accountable, and team-focused.
• Skilled at fostering positive relationships with employees, guests, and service partners.