Technical Services Analyst

We are seeking a Technical Services Analyst to support and improve the technology that powers a multi-location fitness franchise organization. This role serves as the first level of support for core systems across booking, scheduling, POS, CRM, and reporting.

The Technical Services Analyst will partner cross-functionally to enhance system performance and ensure a seamless experience for franchise partners and members.

This role is ideal for someone who enjoys solving complex problems, thinking in systems, and making a meaningful impact through technology.

Core Competencies

• Experience troubleshooting and performing root cause analysis across systems, workflows, and user behavior
• Proactive, forward-thinking mindset with the ability to identify risks and opportunities before they surface
• Process improvement orientation with experience optimizing workflows and reducing friction at scale
• High ownership and initiative; identifies and acts on opportunities without waiting for direction
• Clear, effective communicator able to translate technical issues into actionable guidance for non-technical stakeholders
• Ability to collaborate cross-functionally and influence alignment across teams
• Comfortable operating in fast-paced, ambiguous environments while maintaining organization and clarity

Qualifications

• 2-3 years of experience in Technical Support, Technical Operations, or Systems Support
• Hands-on experience with support workflows, including ticketing, escalations, and cross-functional resolution
• Working knowledge of ITIL practices (incident, problem, and change management)
• Experience supporting core business systems such as POS, CRM, scheduling/booking platforms, and reporting tools
• Background in customer service or customer support
• Experience with support tools such as Zendesk, Jira Service Management, or similar platforms
• Experience in fitness, wellness, lifestyle, or franchise-based business models, particularly within multi-location environments, is a plus
• Mindbody software experience is a plus