Office Assistant

Position Summary

Beacon Hill is seeking an Office Assistant to support daily office operations for a busy service-based organization. This role serves as the primary point of contact for incoming customer calls, service requests, dispatch coordination, and administrative support.

Position Details

• Pay Rate: $17.00-$18.00 per hour
• Schedule: Monday-Friday, 7:30 AM – 4:00 PM
• Work Arrangement: Onsite

Key Responsibilities

• Answer high-volume inbound calls and provide exceptional customer service
• Take accurate messages and route information to the appropriate team members
• Gather customer information and service request details
• Schedule and dispatch service calls to technicians
• Return customer calls and provide timely follow-up updates
• Monitor incoming messages and call notifications to ensure prompt response
• Manage customer communications and maintain accurate records
• Support daily administrative and office operations
• Coordinate with office staff and field technicians to ensure service needs are addressed
• Maintain organized documentation and customer records
• Prioritize urgent service requests while managing multiple responsibilities
• Assist with general office tasks as needed

Systems & Tools

• HousePro
• Podium
• Microsoft Office Suite
• Multi-Line Phone Systems

Qualifications

• Previous office assistant, receptionist, customer service, dispatch, or administrative experience preferred
• Strong phone etiquette and communication skills
• Ability to manage a high volume of calls while maintaining professionalism
• Excellent organizational and multitasking abilities
• Strong attention to detail and accurate message-taking skills
• Ability to learn new systems quickly and work independently after training
• Reliable attendance and punctuality
• Strong written communication and documentation skills
• Ability to remain composed in a busy, fast-paced environment
• Customer-focused mindset with a positive attitude

What This Role Offers

• Consistent Monday-Friday schedule
• Opportunity to gain hands-on administrative and customer service experience
• Collaborative team environment
• Exposure to dispatch and service coordination operations

If you’re ready to make an impact by delivering exceptional customer service and supporting critical daily operations, apply today.