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Required Skills:
High School Diploma or General Education Development (GED) equivalent required; college coursework or degree
Excellent customer service skills and passion for helping others
Ability to be empathetic towards customers
Ability to think critically, use available resources, and adapt to evolving challenges.
Comfortable handling phone conversations and emails professionally and efficiently.
Comfortable using Outlook, Word, Excel, PowerPoint, and Teams
Desired Skills:
Prior call center experience
Experience in Healthcare
Description of Role/Responsibilities:
As a Support Representative you will play a crucial role in helping members navigate their healthcare journey with confidence. You will be their main point of contact, assisting with questions about benefits, claims, and provider options while ensuring they receive the right care at the right time. Your ability to listen, problem-solve, and provide clear guidance will directly impact their healthcare experience. Through each interaction, you will not only resolve concerns but also empower members with knowledge to make informed decisions about their care.
Beyond answering questions, you will proactively identify potential cost-saving opportunities, advocate for necessary services, and collaborate with internal teams to streamline healthcare access. Whether it’s helping a member understand their medical bills, coordinating pharmacy needs, or removing barriers to care, your support will make a meaningful difference in their lives.
1467996 – NEB_1785446017