Logistics Coordinator/Customer Service Representative

Logistics Coordinator / Customer Service Representative
Location: Memphis, TN (100% Onsite)
Schedule: Monday-Friday, 7:30 AM-4:30 PM
Compensation: $20-$21/hour, depending on experience
Employment Type: Long-Term Contract

About the Opportunity

Beacon Hill’s client is seeking a detail-oriented and customer-focused professional to join their transportation and logistics operations team in Memphis, TN. This position plays a critical role in supporting the movement of freight by coordinating shipments, communicating with customers and carriers, and ensuring accurate documentation throughout the transportation process.

The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and can effectively manage multiple priorities while delivering exceptional service to both customers and transportation partners.

Key Responsibilities

• Coordinate and process freight shipments while ensuring accuracy and efficiency throughout the transportation lifecycle.
• Create and manage transportation orders, activate shipments, and build and assign loads within internal systems.
• Schedule pickup and delivery appointments and provide shipment updates to customers and carriers.
• Monitor shipment progress through tracking and tracing activities and enter transportation events into company systems.
• Process invoicing activities and verify shipment information for accuracy and completeness.
• Manage assigned email inboxes and task boards, responding promptly to customer and carrier inquiries.
• Document shipment activities, updates, and exceptions in accordance with established procedures and operational guidelines.
• Resolve customer and carrier requests while maintaining a high level of service and professionalism.
• Escalate complex issues through defined procedures when additional support is required.
• Review and validate transportation data to ensure compliance with customer expectations and internal standards.
• Maintain accurate records and support operational efficiency through strong attention to detail.
• Perform additional duties and special projects as assigned.

Qualifications

Required Qualifications

• High school diploma or GED.
• Previous customer service experience.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Bachelor’s degree from an accredited college or university.
• Proficiency with Microsoft Office Suite.
• Prior customer service experience in a call center, logistics, transportation, or similar environment.
• Strong prioritization and time management skills.
• Experience working with data entry, order processing, or transportation documentation.
• Demonstrated ability to maintain accuracy while handling multiple tasks simultaneously.