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Global law firm seeks a Billing Coordinator to join their Miami office.
Hours: 9:00 am to 5:00 pm ET
Hybrid – 2 days remote
Non-exempt
Position Summary:
This role is responsible for ensuring accurate, timely, and compliant billing processes while delivering a high level of customer service to both internal stakeholders and external clients. The position oversees the full monthly billing cycle, including editing, proofreading, finalizing, and submitting client invoices.
The role also involves researching billing data, providing detailed analysis to attorneys when needed, and supporting complex billing portfolios. As a key liaison between the firm and its clients, this position ensures clear communication, effective issue resolution, and a high standard of professionalism across all billing-related matters. Mentoring junior team members is also an integral part of this role.
Key Responsibilities:
Invoice Preparation & Submission
· Prepare, review, finalize, and submit client invoices in accordance with firm policies and client billing guidelines.
· Ensure accuracy in billing entries, task codes, and discounts.
· Coordinate with the e‑billing team to ensure timely and accurate electronic submissions.
· Obtain and document required approvals for deferrals, write‑offs, and time transfers
Client Communication & Support
· Serve as the primary point of contact for billing-related inquiries from clients.
· Provide timely and professional responses to client questions or concerns.
· Clarify billing details and resolve discrepancies with diplomacy and accuracy.
· Continuously strives to improve client service and deliverables.
Internal Collaboration & Support
· Work closely with attorneys, legal assistants, and the accounting teams to gather necessary billing information.
· Maintain ownership of issues from start to resolution, escalating complex matters to the appropriate teams when needed.
· Collaborate with managers and team members to provide additional support during peak periods or when coverage is required.
Performance & Compliance
· Ensure compliance with client billing guidelines, firm policies, and confidentiality requirements.
· Maintain accurate documentation of client billing requirements and track updates or changes as needed.
· Meet deadlines, performance metrics, and service-level expectations tied to billing cycles and client satisfaction.
· Prepare monthly reporting as requested, coordinating with other teams when necessary and reviewing data for accuracy prior to submission.
· Collaborates with managers when additional team support is required.
Process Improvement & Knowledge Sharing
· Identify opportunities to improve and streamline billing processes and workflows.
· Participate in training and development initiatives to remain current on billing systems, tools, and policies.
· Provide mentoring and knowledge-sharing support to junior team members to promote consistency and best practices.
Core Competencies:
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication.
- Customer-focused mindset with a proactive approach to problem-solving.
- Ability to manage multiple priorities and deadlines.
- Professionalism and discretion in handling client and financial information.
Required skill set:
- Strong experience with complex billing, including multi‑payor, fixed‑fee, and split billing arrangements
- Intermediate Excel skills, including formulas and pivot tables
- 5+ years of experience with one of the following: Elite 3E, Elite Enterprise, SAP, or Aderant, preferably with 2+ years of it being Elite 3E.
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