Customer Service/Sales Ops Support

Location: Plymouth, MN (Full-Time Onsite)
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Compensation: $24.00/hour, depending on experience
Employment Type: Contract-to-Hire

About the Opportunity

Beacon Hill’s client is seeking a Customer Service/Sales Ops Support professional to join their team in Plymouth, MN. This role is ideal for someone who enjoys helping customers, solving problems, and supporting sales and operational processes in a fast-paced environment. The successful candidate will serve as a key point of contact for customers and internal teams, ensuring a positive experience across phone, email, and online communication channels while assisting with order management and sales support activities.

Key Responsibilities

• Deliver exceptional customer service across phone, email, and online chat channels.
• Respond to customer questions regarding products, orders, account information, and general inquiries.
• Provide accurate information about product features, benefits, and recommended usage.
• Manage customer communications in a professional, efficient, and timely manner.
• Troubleshoot customer concerns and resolve issues while maintaining a positive customer experience.
• Escalate complex situations to the appropriate teams when necessary.
• Record and document customer concerns, trends, and resolutions to support continuous improvement efforts.
• Assist customers with placing orders and navigating purchasing options.
• Identify opportunities to recommend additional products or services when appropriate.
• Support ecommerce-related inquiries, including order status updates and account assistance.
• Coordinate online order information with internal teams to facilitate accurate processing.
• Partner with various departments throughout the organization to ensure customer needs are met.
• Maintain professional communication with customers, field locations, and corporate personnel.
• Provide administrative and operational support to department leadership as needed.
• Complete additional projects and responsibilities assigned by management.

Qualifications

• Previous customer service, retail, sales support, or related experience preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving and customer relationship management abilities.
• Highly organized with strong attention to detail.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Comfortable using computer systems, business applications, and customer support tools.
• Positive attitude, strong work ethic, and willingness to learn.
• Ability to collaborate effectively with teammates and cross-functional departments.