Tenant Services Administrator

Position Summary

Beacon Hill is seeking a Tenant Services Coordinator to support daily operations within a Class A commercial office environment. This highly visible role serves as the primary point of contact for tenants, visitors, vendors, and internal property management teams. The ideal candidate is organized, customer-focused, detail-oriented, and enjoys providing exceptional service while managing administrative and operational responsibilities.

Position Details

• Job Type: Contract-to-Hire
• Pay Rate: $20.00 – $24.00/hour
• Schedule: Monday-Friday, 8:00 AM – 5:00 PM
• Work Arrangement: Fully Onsite

Key Responsibilities

• Provide professional front desk and tenant services support
• Answer and direct incoming phone calls and visitor inquiries
• Monitor and respond to tenant requests received through shared inboxes and service platforms
• Process building access requests and vendor authorization requests
• Review and process fitness center membership applications
• Maintain tenant records, emergency contact information, and directory updates
• Coordinate incoming and outgoing mail, courier services, and special deliveries
• Process invoices and maintain payment tracking records
• Support property management teams with administrative coordination and documentation
• Maintain inventory levels for office, coffee, and breakroom supplies
• Coordinate service requests with vendors and building partners
• Assist with correspondence, document preparation, filing, scanning, and data entry
• Maintain tracking logs, reports, and spreadsheets
• Serve as a customer service resource for tenants and visitors

Systems & Tools

• Microsoft Excel
• Microsoft Office Suite
• Microsoft Outlook
• Microsoft Word
• Nexus Invoice Processing System

Qualifications

• 2-4 years of administrative, tenant services, front desk, office coordination, customer service, or property support experience
• Bilingual English/Spanish preferred
• Strong customer service and communication skills
• Experience managing multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office applications, particularly Excel
• Comfortable working with spreadsheets, tracking logs, and administrative systems
• Strong organizational skills and attention to detail
• Ability to work independently and take initiative
• Professional demeanor with excellent written and verbal communication skills
• Property management experience is a plus, but strong administrative professionals are encouraged to apply