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Receptionist / Front Desk Guest Experience Coordinator
Location: Cincinnati, OH (Downtown Cincinnati)
Schedule: Monday – Thursday, 10:00 AM – 6:30 PM EST (30-minute lunch)
Hours: 32 hours per week with opportunity for additional hours based on business needs
Duration: Contract position beginning September 2026 with potential for extension
Position Overview
We are seeking a professional, customer-focused Front Desk Coordinator to support a busy corporate office environment. This role serves as the first point of contact for visitors, employees, contractors, and clients, creating a welcoming and positive experience while ensuring efficient front desk operations.
The ideal candidate will have exceptional communication skills, strong computer proficiency, and a hospitality-minded approach to customer service. This position is well-suited for candidates with reception, guest services, concierge, customer service, or hospitality experience.
Responsibilities
- Greet and welcome visitors, employees, and contractors in a professional and friendly manner
- Manage incoming calls, route calls appropriately, and take messages as needed
- Answer questions and provide assistance to guests and internal employees
- Support meeting and event coordination activities
- Maintain a clean, organized, and professional reception area
- Process incoming mail, packages, deliveries, and catering orders
- Assist with visitor registration and security procedures
- Monitor access to the office while following established protocols
- Perform front desk opening and closing duties
- Handle maintenance requests and coordinate office support needs
- Maintain accurate records and confidential information
- Collaborate effectively with reception team members and administrative staff
- Adapt to changing priorities and provide excellent service in a fast-paced environment
Qualifications
- Previous experience in reception, guest services, hospitality, customer service, or administrative support
- Excellent verbal and written communication skills
- Professional, polished, and welcoming demeanor
- Strong proficiency with Microsoft Outlook, Teams, and Microsoft Office applications
- Ability to multitask and prioritize responsibilities in a high-volume environment
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a collaborative team
- Proven customer service mindset and problem-solving abilities
- Ability to maintain confidentiality and handle sensitive information professionally
Preferred Qualifications
- Hotel, hospitality, concierge, or guest services experience
- Experience working in a corporate office environment
- Experience supporting events, meetings, or visitor management
Why Apply?
- Opportunity to gain experience in a professional corporate environment
- Collaborative team atmosphere
- Consistent weekday schedule
- Potential for additional hours and contract extension
- Excellent opportunity for candidates looking to build or expand their front desk, hospitality, or administrative experience
If you enjoy providing exceptional customer service and creating a positive first impression, we’d love to hear from you.
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