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Our organization is seeking a Rehab Coordinator to support a specialized customer-facing team by managing scheduling, documentation, communication, and operational workflows. This individual will serve as a central point of contact between customers, internal staff, and external partners to ensure a smooth and efficient service experience.
Key Responsibilities
- Coordinate schedules, appointments, and service activities for a specialized field team
- Serve as a primary contact for customer inquiries and route communications appropriately
- Optimize staff scheduling and resource allocation to support operational efficiency
- Work closely with customers and external stakeholders to coordinate service needs and resolve issues
- Maintain accurate records and ensure required documentation is complete and compliant
- Verify eligibility requirements and gather supporting information as needed
- Assist with operational reporting, administrative support, and workflow coordination
- Communicate effectively with internal departments to facilitate service delivery
- Stay informed of industry regulations, process updates, and organizational policies
- Provide general support to leadership and team members as assigned
Qualifications
- High school diploma or equivalent required
- Previous experience in healthcare, customer service, scheduling, operations coordination, or administrative support preferred
- Strong interpersonal skills with the ability to work effectively with a diverse range of individuals
- Excellent verbal and written communication abilities
- Proficiency with Microsoft Office and other business software applications
- Strong organizational and time-management skills
- Ability to prioritize multiple tasks in a fast-paced environment
- Effective problem-solving and critical-thinking skills
- Basic mathematical and data-entry skills
- Ability to remain seated and work on a computer for extended periods
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