ServiceNow Architect

Job Description

We are seeking an experienced ServiceNow CMDB Architect to lead the design, governance, and optimization of enterprise CMDB capabilities within a complex IT environment. This individual will serve as the technical authority for CMDB architecture, Discovery, Service Mapping, and CSDM adoption while ensuring high-quality configuration item (CI) data supports critical ITSM processes. The ideal candidate will possess deep ServiceNow expertise, strong integration and development experience, and a proven track record delivering large-scale ServiceNow implementations. This role partners closely with infrastructure, operations, security, and business stakeholders to ensure CMDB accuracy, governance, and strategic alignment across the organization.

Key Requirements

• 10+ years of experience implementing enterprise IT systems, applications, infrastructure, and service management solutions.
• 8+ years of hands-on ServiceNow architecture experience with responsibility for platform design, governance, and technical leadership.
• Deep expertise across ServiceNow CMDB, ITSM, CSM, SPM, GRC, Discovery, Service Mapping, and CSDM frameworks.
• Strong ServiceNow development skills, including scripting, workflow automation, custom application development, and platform configuration.
• Experience integrating ServiceNow with enterprise systems using REST APIs, SOAP, Service Graph Connectors, and other integration technologies.
• Proven experience leading at least one end-to-end ServiceNow implementation as the primary architect, from design through deployment and support.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, plus experience working with cloud infrastructure technologies such as AWS and Azure.
• Demonstrated ability to collaborate with cross-functional stakeholders across IT, operations, security, service management, and business teams while driving CMDB governance and data quality initiatives.

Primary Responsibilities

• Architect and maintain the CMDB data model, CI relationships, governance framework, and Discovery ecosystem.
• Manage ServiceNow Discovery, MID Servers, Service Mapping, integrations, and CMDB data quality processes.
• Establish CI lifecycle management, reconciliation, identification, ownership, and certification standards.
• Monitor CMDB health metrics, perform audits, and ensure data supports Incident, Problem, Change, and Case Management.
• Integrate infrastructure and asset data from platforms such as AWS, Azure, VMware, Infoblox, and Lansweeper.
• Troubleshoot Discovery failures, reconciliation issues, and CMDB data conflicts.
• Serve as the CMDB subject matter expert for technical and business stakeholders.
• Develop documentation, training materials, executive reporting, and support ServiceNow upgrade planning and testing.