To Apply for this Job Click Here
Must Haves:
Associate technical degree or equivalent work experience required. Bachelor’s degree preferred.
Experience in a centralized repair, troubleshooting, and testing environment required.
Between 1-3 years of customer service experience preferred.
Responsibilities:
*Open trouble tickets and perform initial triage; provide break/fix action to resolve network issues.
*Provide end-to-end support for issues within defined areas of responsibility and document/track incidents in ticketing system.
*Respond to customer inquiries and problems; respond to network activities including support of service level agreements.
*Perform duties in accordance with documented methods of procedures and technical job aides.
*Initiate communications between internal groups, vendors, customers and third-party carriers and partners.
*Provide feedback for the use of NOC management applications, tools, processes and procedures.
*Open Notice to Airmen tickets (“NOTAMS”) via the E-NOTAM websites for outages that impact lighted towers.
*Escalate outage events and/or impairments that are not resolved within prescribed timeframe.
1475955_1791309474