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**This is an onsite position**
Our client in the Cleveland, Ohio area is looking for a mid-level PC/desktop support technician with enterprise experience, including basic support of standard conference room AV equipment.
This is a 6+ month contract position.
As a Client Support Technician, you will serve as a highly visible member of our Task Bar team, providing in-person technical support and concierge-level service to employees and contractors. This role operates within a walk-up “Genius Bar”-style environment, delivering a high-touch customer experience while resolving technology issues, assisting with device support, and helping users get the most from workplace technology. We need a good tech/AV person that has setup MS Teams meeting/conference room equipment.
Required Skills:
- 2+ years of IT support, desktop support, technical support, hospitality technology support, retail technology support, or other customer-facing technical support experience.
- Experience supporting Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), and common end-user technologies.
- Experience troubleshooting software and hardware issues
- Familiarity with ticketing systems (ServiceNow preferred) and documenting incidents, requests, and resolutions and basic Active Directory tasks (password unlocks, group membership checks).
- Comfortable supporting both walk-up users and scheduled support appointments.
- Experience with imaging, deployments, hardware refreshes, and inventory management.
- Strong customer service, communication, and problem-solving skills.
Responsibilities include:
- Delivering front-line, in-person support for Windows devices, Microsoft 365 applications, mobile devices, peripherals, and common workplace technologies.
- Providing white-glove customer service and maintaining a positive end-user experience during all interactions.
- Performing incident triage, troubleshooting, issue resolution, and escalation through ServiceNow and established support processes.
- Supporting device imaging, deployments, refresh initiatives, hardware distribution, inventory management, and related logistics activities.
- Assisting with conference room and collaboration technology support when needed.
- Creating accurate ticket documentation and maintaining knowledge base content.
- Participating in cross-training initiatives to support broader IT operations, technology adoption, and workplace support functions.
- Working closely with internal IT teams and external support groups to ensure timely issue resolution and a seamless customer experience.
If qualified and interested, please submit your resume for consideration.
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