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Senior Strategic IT Customer Liaison (Part-Time, Remote)
We are seeking an experienced Senior Strategic IT Customer Liaison to serve as a key bridge between business stakeholders and technology teams. This part-time remote position (24 hours per week) focuses on strategic planning, customer engagement, requirements discovery, process improvement, user adoption, and solution delivery support.
The ideal candidate combines operational expertise with experience partnering closely with IT teams to identify business needs, prioritize initiatives, and drive successful implementation of technology solutions.
Key Responsibilities
- Gather, assess, and prioritize business requests and technology initiatives based on organizational value and resource availability.
- Lead pre-discovery and discovery activities, including stakeholder interviews, brainstorming sessions, and requirements gathering.
- Develop strategic roadmaps and long-term planning recommendations for business and technology initiatives.
- Analyze current business processes to identify opportunities for efficiency improvements, automation, and cost savings.
- Facilitate user engagement activities, usability reviews, surveys, and feedback sessions.
- Support project teams by helping stakeholders understand timelines, dependencies, and key deliverables.
- Participate in User Acceptance Testing (UAT) activities and collaborate on test planning and validation.
- Assist with training, demonstrations, communication materials, and user adoption efforts.
- Collect post-deployment feedback, measure success metrics, and identify opportunities for future enhancements.
Required Qualifications
- Significant experience serving as a business liaison between operational stakeholders and IT organizations.
- Experience gathering requirements, managing priorities, and supporting software or technology implementations.
- Strong background in business process analysis and operational improvement.
- Experience leading discovery workshops, stakeholder discussions, and solution planning efforts.
- Excellent communication, facilitation, and customer engagement skills.
- Ability to translate business needs into actionable technology initiatives.
Preferred Qualifications
- Experience supporting case management, business operations, workflow management, or enterprise software platforms.
- Experience participating in software testing, validation, and user acceptance activities.
- Experience developing training materials, user guides, or stakeholder communications.
- Knowledge of automation, reporting, analytics, or AI-enabled business solutions.
- Experience developing strategic roadmaps and multi-year modernization plans.
Additional Information
- Part-time position (24 hours per week)
- Fully remote within the United States
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