Junior Product Quality Engineer

Junior Product Quality Engineer

We are seeking a Junior Product Quality Engineer to join a growing Product Quality organization supporting customer-facing hardware and product quality initiatives. This is a strong opportunity for an engineer early in their career who wants to expand their technical expertise, work directly with customers, and take ownership of real-world product quality issues.

The Junior Product Quality Engineer will serve as an important link between customers and internal Engineering, Quality, and Supply Chain teams. This person will investigate field and customer issues, analyze quality data, troubleshoot hardware and manufacturing problems, identify recurring or systemic issues, and drive problems toward resolution.

Responsibilities

• Manage customer-facing product quality issues across an assigned product and customer base
• Communicate directly with customers regarding product issues and escalations
• Gather and analyze field quality data to identify product trends and recurring issues
• Investigate hardware, manufacturing, product design, and other product-quality concerns
• Perform root cause and failure analysis on product issues
• Identify systemic quality problems across customers and products
• Partner with Engineering, Quality, Manufacturing, and Supply Chain teams to drive resolution
• Serve as the voice of the customer within the organization
• Track ongoing customer issues through investigation and resolution
• Balance technical problem solving with customer and account management responsibilities
• Support continuous improvement initiatives related to product and field quality
• Explore opportunities to leverage quality data and emerging AI capabilities

Required Qualifications

• 2-5+ years of experience in Product Quality, Customer Quality, Field Quality, Hardware Quality, or a related engineering discipline
• Experience supporting hardware or physical products
• Experience investigating manufacturing, design, field, or product-quality issues
• Strong troubleshooting and root cause analysis skills
• Experience analyzing field or product-quality data
• Ability to identify recurring and systemic quality issues
• Experience communicating directly with customers and managing escalated technical issues
• Strong cross-functional communication skills
• Ability to collaborate effectively with Engineering, Quality, Manufacturing, and Supply Chain organizations
• Strong ownership mentality with the ability to drive issues from initial investigation through resolution

Preferred Qualifications

• Experience within networking, telecommunications, electronics, computer hardware, or a similar technical product environment
• Technical account management or customer issue ownership experience
• Strong field/product quality data analysis experience
• Familiarity with structured problem-solving methodologies such as 8D, root cause analysis, corrective actions, or failure analysis
• Interest or experience utilizing AI and data-driven approaches within engineering or quality organizations