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Preferred Skills/Experience:
3-5+ years of experience in business analysis, process improvement, operational governance, or related disciplines.
Proven experience conducting business process discovery and documenting current-state and future-state workflows.
Strong experience developing SOPs, process maps, RACI matrices, business requirements, and operational documentation.
Demonstrated ability to identify inefficiencies, analyze root causes, and recommend practical process improvements.
Experience facilitating stakeholder interviews, discovery workshops, and requirements-gathering sessions.
Strong understanding of governance processes, accountability, decision rights, approvals, and operational controls.
Experience documenting cross-functional workflows, organizational responsibilities, escalation procedures, and handoffs.
Familiarity with business process improvement methodologies, including Lean or Six Sigma principles.
Experience supporting process standardization, workflow improvements, or operational efficiency initiatives.
Ability to translate business needs into clear functional requirements and process documentation.
Experience collaborating with Product, Technology, Delivery, and business stakeholders.
Familiarity with Agile delivery environments and technology organizations.
Proficiency with Microsoft 365, SharePoint, Visio, Lucidchart, Jira, Microsoft Lists, or comparable tools.
Exposure to Power Automate or similar workflow automation platforms is a plus.
Experience in financial services, banking, technology, or other regulated industries is preferred.
CBAP, Lean Six Sigma, or comparable certification is a plus.
Excellent analytical, organizational, documentation, and communication skills.
Ability to work independently, manage multiple assignments, and deliver high-quality work with minimal supervision
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