IT Systems Specialist

Job Overview

We are seeking an experienced IT Systems Specialist to serve as the primary onsite IT resource supporting office, engineering, and manufacturing operations.

This is a hands-on role responsible for end-user support, systems administration, troubleshooting, infrastructure support, and day-to-day IT operations. The ideal candidate is comfortable working independently, managing competing priorities, and escalating issues when additional technical expertise is required.

Key Responsibilities

• Serve as the primary onsite IT contact for hardware, software, printers, user accounts, and connectivity issues.
• Troubleshoot Windows-based hardware, software, and network issues.
• Manage and resolve IT service requests and incidents while documenting resolutions and communicating status to users.
• Support and maintain on-premises and cloud-based applications and systems.
• Assist with network infrastructure, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.
• Install, configure, upgrade, and replace servers, network equipment, and end-user hardware.
• Support Microsoft 365, directory services, endpoint management, security tools, and user access.
• Monitor system availability, performance, backups, and data integrity.
• Perform approved system updates, audits, patching, backup verification, and recovery testing.
• Maintain IT asset inventories, software licensing, warranties, and vendor relationships.
• Support security standards including multifactor authentication, least-privilege access, endpoint protection, and patch management.
• Coordinate onboarding, account changes, and offboarding with HR and management.
• Provide first-line support for ERP and engineering/CAD applications.
• Assist with connectivity and technology needs within a manufacturing environment.
• Identify opportunities to automate and improve repeatable IT processes.
• Maintain accurate technical documentation, support procedures, and escalation information.
• Provide user training and guidance on approved technologies and security practices.

Required Qualifications

• 5+ years of experience in IT systems support, systems administration, or a similar hands-on IT role.
• Strong experience independently troubleshooting hardware, software, systems, and network issues.
• Experience supporting both on-premises and cloud-based environments.
• Strong knowledge of Windows environments and end-user computing.
• Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies.
• Experience with user account and access administration.
• Familiarity with IT service management practices, incident escalation, and change documentation.
• Ability to work independently and prioritize multiple technical requests.
• Strong analytical, troubleshooting, and problem-solving skills.
• Strong written and verbal communication skills with the ability to support nontechnical users.
• Strong attention to security, confidentiality, and technical documentation.

Preferred Qualifications

• Experience supporting manufacturing, engineering, or industrial environments.
• Experience supporting ERP or CAD applications.
• Experience with Microsoft 365, directory services, endpoint management, backup solutions, or scripting.
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Certified: Endpoint Administrator Associate are a plus but not required.