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Job Opportunity: Claims Reviewers Team Lead – Disaster Relief Support (Potential Contract)
Compensation: $37-$42 per hour, depending on previous experience in administrative, claims or disaster relief experience and direct leadership experience
Location/Schedule: Onsite in Santa Fe, New Mexico, (90-day rotations)
**Relocation options available for individuals that require it, offering transportation, lodging and equipment required for the role. Relocation package of single occupancy may be available.**
Contract Status: Contingent on award, 6-12 months with opportunity to extend depending on work volumes
Company: Beacon Hill Solutions Group
Beacon Hill Solutions Group is actively seeking several Claims Reviewer for a prospective contract supporting disaster recovery efforts related to the Hermit’s Peak/Calf Canyon fires. This role plays a critical part in assessing and processing compensation claims for damages incurred by affected individuals. We’re looking for detail-oriented professionals with a strong grasp of insurance processes and FEMA guidelines who can manage and evaluate third-party claims with accuracy and efficiency.
Key Responsibilities:
- Reviewing applications daily of applicants of that applying to the program.
- Perform quality assurance on applications after initial review is completed.
- Handle appeals as needed for applications that were denied and have been appealed.
- Assist the Hermit’s Peak/Calf Canyon Claims Office by receiving, evaluating, and processing claims for damages.
- Interface directly with claimants or their representatives to facilitate smooth and timely claim resolution.
- Coordinate with federal, state, and local entities to determine eligible disaster response and recovery actions.
- Offer guidance on FEMA Public Assistance requirements and necessary documentation.
- Create detailed descriptions of damages, proposed scopes of work, and supporting documentation.
- Provide ongoing training and guidance on overall program regulations of team sizes that can range from 5-10
- Provide guidance on escalated questions coming from claims reviewers, quality assurance and appeals teams as needed.
- Provide daily direction and guidance on daily goals and direction for the team.
- Other duties assigned as they arise.
Requirements:
Minimum Qualifications:
- Administrative experience of at least one year in a professional office setting.
- Ability to interpret insurance policies and determine appropriate coverage and limitations.
- Strong communication skills, capable of clearly explaining complex policies and decisions to stakeholders.
- Ability to do basic arithmetic-based mathematics.
- Ability to work onsite at the Sante Fe location on a 90-day rotation schedule.
- Ability to work overtime as needed.
- Proficiency in Microsoft Office Suite.
- Previous leadership experience of at least 1 year with team sizes of 5 or more
Preferred Qualifications:
- Background in insurance claims processing, damage assessment, or a related field.
- Experience with Xactimate software.
- Familiarity with FEMA programs, including Public Assistance and the Hermit’s Peak Program.
- Prior knowledge of disaster-related eligibility criteria and relevant policies.
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
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