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SAP Customer Service Representative
Company in Charlotte is looking for an SAP Customer Service Representative. Temp to Hire. $22-24/hour. Regular business hours.
Responsibilities:
- Develop a thorough understanding of company products, operations, websites and literature to add value to and assist customers
- Address customer inquiries that come into the customer service department by phone, web/email, mail, fax, chat or Social Media by providing courteous and prompt responses
- Perform order entry
- Maintain a thorough understanding of the customer(s) and their needs to professionally resolve and/or manage customer situations with a goal of first contact resolution
- Update management on customer developments/issues
- Use appropriate data systems to track contacts and inquiries
Requirements:
- 3+ years of customer service experience
- Proficient in Microsoft Office and ERP systems
- Ability to manage escalations and resolve problems in a timely manner
- Passionate about providing exceptional customer experience
- Ability to quickly learn new software, systems or processes
- Strong communication skills (verbal and written)
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