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Call Center Customer Service Representative
Company in South Charlotte is looking for a Customer Service Representative. Temp to perm. Monday-Friday, 12 pm – 9 pm during training, then 9 am to 6 pm
Responsibilities
- Responsible for answering a high volume of incoming calls and assisting clients accordingly.
- Responding to emails as well.
- Provides first level support for all end-users via telephone, email or chat.
- Troubleshoots and resolves post installation, non technical billing related issues.
- Escalates calls when appropriate. Writes concise, informative service tickets.
- Follows up on all tickets in a timely manner and pursues issues through to resolution.
- Providing in-depth product and service knowledge.
- Assisting with various customer questions and concerns.
- Providing excellent customer service on a daily basis.
Requirements
- 3+ years of Call center customer service experience.
- Strong written and verbal communication skills.
- Excellent communication and customer service skills.
- Strong organization and attention to detail.
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