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Road Service Coordinator / Dispatcher
Trucking services company in Southwest Charlotte is looking for a Road Service Coordinator / Dispatcher. Contract to Hire Wednesday-Friday 11a-9p, Saturday 7a-5p (2nd shift). Pay = 21/hour
Responsibilities:
- The Road Service Coordinator will assist in the daily operations of emergency roadside service, providing assistance to over 130,000 company-managed chassis nationwide, assessing and diagnosing chassis failures and dispatching appropriate service to customers based on the nature of each breakdown.
- Receives in-bound calls from customers in need of road service
- Assist with email service requests as needed due to volume
- Assess and diagnose chassis failures through careful inquiry
- Determines the nature of the failure and makes determination as to whether each situation is indeed an emergency, or service requested by the customer at company’s expense.
- Identifies the unit in need of service; when and from where the unit last gated out, whether the unit is eligible for road service, whether it is a pool chassis, or net lease chassis.
- Maintains log of all road service events, from implementation to closeout
- Assist with managing road service program with road service vendors/suppliers
- Monitor road service email and phone call requests after hours on select days weekly as assigned or arranged
Requirements:
- 3+ years of dispatch, service coordinator, transportation experience.
- Solid grasp of Microsoft Office products and environment, including Outlook, Word, Excel and PowerPoint
- Ability to multitask, handling multiple calls simultaneously, following up on each event and seeing it through to completion
- Strong customer service orientation
- Good listening skills, problem-solving orientation, and sense-of-urgency
- Strong communication skills, both written and verbal
- Ability to work well with others in a professional corporate environment
- High School diploma; Bachelor’s degree preferred.
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