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Customer Service Representative
The Customer Service Representative provides support for customer service operations, ensuring smooth billing, account management, and communication with customers. This role involves problem-solving, managing customer inquiries, coordinating with internal teams, and ensuring accuracy in billing and account records. The ideal candidate thrives in a fast-paced environment, values excellent customer service, and has strong organizational and communication skills.
Key Responsibilities
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Deliver excellent customer service, addressing inquiries, concerns, and account issues in accordance with company policies.
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Handle complex customer concerns and provide guidance as needed.
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Support billing operations for multiple customer groups, ensuring accuracy, timely processing, and proper documentation.
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Manage account updates, refunds, rate changes, and reconciliations.
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Assist with scheduling, work order management, and coordination of service activities.
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Maintain and use the customer information system, troubleshooting minor issues as needed.
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Collaborate with internal teams during special events or outages to ensure customer support needs are met.
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Generate and review daily, monthly, and ad hoc reports to support operational and financial accuracy.
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Recommend updates to customer service policies and procedures to improve efficiency and service quality.
Qualifications
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High school diploma or equivalent required; vocational or technical training preferred.
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Minimum 2 years of experience with electric utility systems, customer service, or related operations.
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Experience in billing, account management, or financial reconciliation preferred.
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Strong problem-solving skills and the ability to handle multiple tasks in a fast-paced environment.
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Excellent communication, organizational, and teamwork skills.
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Comfortable with standard office equipment, including computers, keyboards, and software systems.
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