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Bilingual Office Administrator – 17/hour
Key Responsibilities
Provide administrative and customer service support for families requesting financial assistance.
Follow established guidelines when responding to incoming calls from families seeking help with needs such as car repairs, home repairs, or services for their child.
Review and process applications to determine eligibility for assistance.
Spend approximately 50% of the time on phone calls with parents who may be stressed or in crisis; these conversations require patience, empathy, and professionalism.
Maintain dignity and respect for every family while supporting them through the request process.
Use Salesforce or a similar CRM for data entry, documentation, and uploading required information.
Occasionally greet and assist families in person, though most interactions occur by phone.
Participate in a few Saturday events each year (e.g., community distribution events). Flex time is provided when weekend work occurs.
Work collaboratively within a small team environment (approximately five people).
