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Our client, a high-profile partner in the medical device world, is seeking a temporary Operations Support Specialist. This position is onsite in Boston, working full time hours and is a 6-month assignment. This role includes duties such as database management, communicating equipment needs, as well as inventory management. This position is compensating between $28 and $32 an hour, depending on experience. Interested and qualified candidates are encouraged to apply today!
Responsibilities:
- Service Coordination & Maintenance: Oversee and coordinate all service and maintenance activities for assigned scientific equipment, ensuring inventory accuracy, timely customer responses, and completion of service events. Document all work promptly.
- Administration: Maintain and manage the computerized maintenance management system (CMMS), ensuring accurate device inventory, proper budgeting, and scheduled maintenance. Handle equipment additions and deletions with necessary approvals.
- Personnel & Vendor Management: Manage schedules for technical staff (not direct reports), coordinate third-party vendor services, and escalate issues as needed. Ensure timely and effective communication with both customers and internal teams.
- Customer Relations & Communication: Foster strong relationships with customers, ensuring high satisfaction levels and clear, prompt communication. Regularly review service performance metrics with clients and address concerns or issues.
- Maintenance Prioritization & Tracking: Balance scheduled maintenance (SM) with corrective repairs, ensuring timely completion of both. Respond promptly to urgent service requests and monitor the status of all equipment repairs.
- Parts & Inventory Management: Order and track parts for repairs, maintain inventory records, and obtain necessary approvals for part acquisitions. Perform routine inventory checks and ensure equipment status is accurately reported.
- Reporting & Safety Compliance: Generate and present regular service reports, track safety and quality issues, and ensure compliance with facility regulations. Assist in addressing safety-related matters, including equipment recalls and mandatory updates
Qualifications:
- B.S Degree or equivalent required.
- Exceptional organizational and administrative skills required.
- Excellent written and verbal communication skills required.
- Proficient in Microsoft Office products, with emphasis in excel.
- Accountability – takes ownership of assigned work and responsibilities
- Communication – clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
- Customer Service – demonstrates a “customer-first” mentality, focused on meeting the needs of customers and captures feedback to make improvements
- Technical Knowledge – Basic understanding of general clinical patient care devices and their use within the healthcare facility
- Overtime hours may be required
- Prolonged standing and walking.
- Frequent bending, stooping, reaching and lifting.
- Occasional squatting, climbing stairs, crouching and kneeling.
- Frequently lifts and carries up to 50 pounds.
- Display a professional demeanor.
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