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Non-Profit client is looking to hire a Temp to Perm Manager, Membership & Audience Development. This role requires someone in office Monday – Friday from 9/9:30am – 5:30/6pm. Positions starts April 2025. Temp duration is approximately three months with potential to extend/convert.
The Manager, Membership Services & Audience Development reports to the Associate Director, Membership Development & Engagement. This position is responsible for growing and diversifying our audience, deepening engagement, and increasing participation across programs, events, and digital platforms. This role blends marketing, community outreach, data analysis, and strategic partnerships to attract and retain supporters, attendees, and members.
A key priority for this new position is to aggressively recruit new members, leading the strategy with internal and external partners to identify, target, and acquire new audiences. This position will play a critical role in helping increase the number of Members, at all levels, by seeking out new audience targets and directly soliciting prospects to join. They will be the key point of contact in creating both a sense of welcome and appreciation to individual Members as well as a sense of community amongst Members.
Responsibilities
- Develop and implement audience development strategies to expand engagement across multiple channels (in-person, digital, social media, email, etc.).
- Participate in brainstorming and research to identify new member prospects, developing relationships with other cultural organizations, media industry partners and affinity groups
- Work with Social Media team on new strategies to enhance engagement and increase memberships
- Responsible for audience development for “invitation-only” events, such as exhibition previews, celebrity meet and greets and receptions and fundraising gala events
- Manage database to ensure members, prospects and event attendee details are entered properly and updated regularly
- Under the guidance of the Department Vice Presidents, directly and proactively acquire, engage, and retain Members
- Oversee the fulfillment of membership benefits and the calendar of communications with members
- and donors and proactively seek ways to engage with members around anniversaries, birthdays, special interests and other ‘soft touch’ opportunities
- Assist with managing new membership applications, invoices, letter correspondence, tax acknowledgments and other associated materials and communication
- Ensure the highest level of client service for our members at events whether in-person or virtual which entails hosting and responding to questions or inquiries and follow-up.
- Maintain benefit utilization data to ensure that member benefits are being maximized and proactively seeks opportunities to engage with Members
- Work with Creative Services to develop brochures, marketing materials, invitations, evites, thank you notes with photos, etc.
- Provide regular updates on the progress of ongoing work and projects, advising of any emerging opportunities and challenges
- Engages as an Ambassador for social media initiatives by actively sharing the company’s social media posts within one’s own networks, to amplify the organization’s reach and foster community engagement
- Participate in other projects as assigned
Core Competencies
- Extremely organized with a proven ability to meet deadlines and budgets
- Exceptional business writing skills and outstanding verbal communication
- Strong leadership and management skills with the ability to lead cross-functional teams
- Ability to take ownership of all tasks and manage simultaneously
- Positive and professional demeanor with excellent interpersonal, administrative, and managerial skills
- Ability to handle and prioritize multiple tasks while maintaining attention to detail
- Resourcefulness, creativity, and strong problem-solving and research skills
Requirements
- 3+ years of experience in audience development, marketing or managing account relationships, preferably in a nonprofit or cultural organization
- Has a strong understanding of the media, entertainment, and/or sports industries
- Strong strategic thinking and project management skills
- Exhibits a confident and proactive approach with an energetic, engaging personality to build, strengthen, and maintain relationships
- Highly organized, problem solver with experience in CRM, with proven ability to analyze data and translate insights into action
- Ability to effectively communicate (written and verbal) across all levels
- Must have a 4 year degree from an accredited college or university
- Ability to work early mornings, late evenings and weekends when necessary to support Paley events and programs
- Bilingual fluency in Spanish a plus
PAY
- 75K-90K perm base, temp rate in line
- Medical dental, vision, 403B, 2 weeks vacation (increases to 3 weeks), 12 sick days, 5 personal days (cleint sending more info)
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