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Position: Overnight Logistics Dispatcher (12-Hour Shift | Piano Schedule)
Schedule: 6:00 PM – 6:00 AM | Rotating Weekends Off (Piano Schedule)
Location: Irving, TX 75038
Industry: Temperature-Controlled Freight & Refrigerated Logistics
We are hiring for a critical overnight dispatching role with a leading logistics and supply chain provider specializing in temperature-sensitive freight. This role is essential in maintaining smooth after-hours operations and ensuring safety, compliance, and timely delivery across all active shipments.
Key Qualifications (Must Haves):
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Proven experience using AS/400 or similar transportation management systems
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Hands-on dispatching experience in the logistics or trucking industry
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Strong working knowledge of refrigerated trailers (reefers) and temperature-controlled freight
Top 3 Attributes We’re Looking For:
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High Energy & Positive Attitude – Engaged, proactive, and enthusiastic team player
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Excellent Attendance & Dependability – Punctuality and reliability are non-negotiable
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Industry Knowledge – Solid understanding of dispatch operations in a fast-paced logistics setting
Night Shift Dispatch Responsibilities:
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Guide drivers to ensure on-time and safe freight deliveries
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Maintain real-time communication with drivers via phone and messaging platforms
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Use sound judgment to address or escalate service issues and safety concerns
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Deliver timely feedback to drivers regarding performance and route updates
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Document driver conduct and shift communications accurately
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Monitor all in-progress shipments and provide dispatch instructions as needed
Operational Tasks Include:
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Update system records for driver location and check-ins
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Electronically assign and dispatch trucks
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Provide verbal instructions on complex loads (e.g., multi-stop or sensitive freight)
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Monitor inbound messages and respond appropriately
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Take action on GPS delays, routing issues, or late load status
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Handle and document service exceptions and accessorial charges
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Maintain current records on driver availability and estimated times of arrival
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Monitor driver fueling compliance and issue new routing as needed
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Control fuel card access and update home time/shop statuses
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Support high-priority customer accounts with tracking and email communication
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Review active temperature-sensitive freight and coordinate responses as necessary
Reefer Monitoring Responsibilities:
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Analyze incoming refrigeration system alerts and notifications
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Take investigative action on all alerts, even recurring ones
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Escalate unresolved alerts to ensure freight integrity and compliance
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Failure to properly monitor this function may result in corrective action
Safety & Compliance Duties:
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Initiate reports for accidents or cargo claims (OS&D)
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Monitor facility access and gate activity during shift
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Report safety issues and escalate when appropriate
Shift Details:
This is a 12-hour overnight position operating on a “piano schedule”, meaning you will work every other weekend, offering better work-life balance.
Ideal for candidates who thrive in fast-paced logistics environments, possess excellent communication skills, and enjoy working independently during non-standard hours.
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