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Our client, a fast-growing, dynamic organization in Saddle Brook with a small-team feel, is seeking a Junior Customer Service Associate to join their team. This associate will be a primary point of contact for retailers, sales, individual customers, wholesale distributors, and more. The company is looking for a motivated, reliable, and team-oriented individual to join their team.
About the Job:
- Collaborate with internal departments, field personnel, and distribution partners to coordinate order fulfillment
- Accurately enter and update customer orders in the system
- Monitor and follow up on order statuses, ensuring timely deliveries
- Address and troubleshoot customer concerns; escalate issues as necessary
- Answer inbound calls and respond promptly to customer inquiries
- Maintain a high standard of professionalism, empathy, and responsiveness in all customer interactions
- Thrive in a fast-paced, ever-changing environment while managing multiple priorities
About You:
- High school diploma or equivalent required
- Strong multitasking skills and the ability to stay organized under pressure
- Excellent verbal and written communication skills
- Proven attention to detail and accuracy in data entry
- Comfortable with basic computer systems and software (e.g., Microsoft Office, order entry systems)
- Ability to work both independently and as part of a collaborative team
- Bilingual in English & Spanish is a plus
- Previous customer service or call center experience is a bonus, but not required
This permanent position offers $50,000 per year, offering long-term growth potential and the opportunity to not only join a successful team, but a group that values hard work, humor, and communication. This is a fully onsite position. If you’re interested in this opportunity, please apply today with a Microsoft Word version of your resume!
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