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Responsibilities:
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Greet and welcome visitors in a courteous and professional manner
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Answer and direct a high volume of phone calls promptly to appropriate personnel
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Document intake calls and enter notes into CRM; escalate urgent/emergency calls appropriately
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Provide customer support and respond to general inquiries or emergency issues
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Schedule appointments, manage calendars, and maintain spreadsheets
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Accurately transcribe messages and relay key information
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Communicate application processes to walk-in visitors
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Assist with various office management and administrative tasks
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Support event planning and coordination as needed
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Ensure efficient front desk operations and general clerical support
Qualifications:
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Bilingual preferred
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Experience managing high call volumes
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Prior experience in a front desk, receptionist, or customer service role
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Proficiency with Microsoft 365
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Strong data entry skills and attention to detail
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Excellent multitasking and prioritization abilities
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Exceptional customer service and phone communication skills
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Familiarity with basic office management procedures
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