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Customer Service Representative – Logistics Operations (Day Shift)
Schedule: Monday – Friday, 7:00 AM – 5:00 PM + Every 4th Saturday, 7:00 AM – 2:00 PM
Location: Irving, TX 75038
Industry: Freight/Logistics/Transportation
Overview:
Are you energized by a fast-paced environment where your reliability and enthusiasm make a real impact? We are looking for a high-performing Customer Service team member to support our logistics operations. This is a critical role in ensuring smooth coordination between clients, carriers, and our internal teams. Those who thrive here are punctual, proactive, and bring solid experience in freight or distribution settings.
Top 3 Success Factors:
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High Energy & Drive – You stay engaged, focused, and keep things moving.
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Consistent Attendance – You’re dependable and understand the value of showing up every day ready to go.
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Industry Familiarity – Prior logistics, transportation, or freight experience is a strong advantage.
What You’ll Do:
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Process incoming orders and documentation with precision
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Coordinate scheduling for product pickups and deliveries
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Enter and close out job tickets or load records in the system
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Communicate with vendors and clients by phone and email for updates or issue resolution
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Follow through on inquiries to ensure customer satisfaction
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Partner with dispatchers and operations to troubleshoot service issues
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Keep digital and physical files organized and up to date
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Maintain accurate logs and ensure data integrity
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Adapt to new tasks as required in a dynamic workflow environment
What We’re Looking For:
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Professional attitude and a reliable work ethic
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Strong verbal and written communication skills
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Ability to multitask in a time-sensitive setting
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Excellent attendance history – this role requires consistent presence
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High level of organization and attention to detail
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Comfort with email, spreadsheets, and standard office software
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Must be able to read, write, and follow procedural instructions
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Valid driver’s license preferred
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Bilingual abilities are a plus but not required
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High School diploma or equivalent required
What You’ll Gain:
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A stable, full-time opportunity in a growing industry
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Exposure to fast-moving logistics operations
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A team-focused work environment where your efforts are noticed
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Opportunity to expand your role as the company grows
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