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Our client, a leading property developer, owner & operator headquartered in NYC, is looking for a temp to perm Tenant Services Coordinator. This role starts asap (as soon as we find the right person) with an estimated 3-month temp trial period. This position is located in their Gramercy office, but this person will spend 25% percent of their time travelling to their Times Square and Chelsea locations. This role is fully onsite Monday-Friday, 8:30am-5:30pm with a 30-minute lunch break and limited OT as needed. This role pays 70K on an annual base salary (hourly pay rate while temping in-line) + benefits once perm.
Key Responsibilities:
- Cultivate and maintain cordial, service-oriented relationships with tenants and is visible and accessible to them.
- Act as the primary day to day contact for tenants, across three properties:
- Handle tenant requests and concerns promptly and personally whenever possible.
- Take ownership of issues until resolved to the satisfaction of the tenant.
- Perform regular tenant check-ins for quality assurance and high-quality hospitality.
- Manage building work order system and ensure all tenant requests are being dispatched, resolved, closed and billed back accordingly.
- Provide information to new tenants on building policies and procedures, building systems, lease obligations and general building information.
- Act as primary contact with tenants for building communications, including: holidays, building maintenance work, access requests, fire/life safety requirements etc.
- Support the property leasing efforts in conjunction with the leasing team, scheduling tours and ensuring vacant space is show-ready.
- Maintain building calendars and administer daily access list to security teams.
- Plan, manage and attend tenant appreciation events at properties.
- Familiarity with tenant and visitor management systems, including tenant/guest access procedures.
- Verify tenant and vendor certificates of insurance, ensuring they are current and meet all requirements.
- Work seamlessly with other members of the property management team, including Senior Property
- Manager, Assistant Property Manager and Financial Manager to ensure the achievement of CXP’s goals for the property.
- Weekly visits to three properties located within Manhattan.
- Serve as primary liason between tenants, engineering, security, janitorial vendor etc.
Competencies:
- Ability to multi-task and work well in a team.
- Must be proficient in Microsoft Office.
- Must have excellent verbal and written communication skills.
- Must be a self-starter, self-disciplined, and highly organized.
- Strong interpersonal skills and collaborate with internal and external contacts.
Qualifications:
- Associate’s degree or equivalent work experience.
- 2-3 years of related work experience in a similar role.
- Strong computer skills, particularly Microsoft Office Excel.
- Applicants must be authorized to work for any employer in the US.
A1419293NY-Temp_1748527401