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Our client, an insurance agency based in Boston, is seeking a temporary Customer Service Representative. This role comprises a Monday-Friday position from 8:30am – 5:00pm schedule, paying $21/hour, and is a contract role for the next 6+ months.
Job Responsibilities
-Research customer and agent inquiries and elevate issues to Supervisor as needed.
-Accurately enter and update policy information in a timely fashion in accordance with established procedure and handle phone inquiries.
-Manage time efficiently and handle multiple tasks in a fast-paced work environment.
-Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts.
-Deliver first call resolution and make it easy for the customer.
-Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment.
-Meet and/or exceed the expectations of customers and agents, always providing professional and efficient service through positive interactions and extensive product knowledge.
Qualifications
-Above average interpersonal, listening, communication and organizational skills.
-Good analytical and decision-making skills.
-High energy and motivation to follow up and take ownership.
-Bachelor’s or associate Degree
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