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Our client, a global asset manager, is seeking a temporary Reception and Hospitality Team Manager to join their NYC team. This leadership role requires a white-glove service mindset and strong management experience in a fast-paced, high-end hospitality or corporate setting. You’ll serve as both a hands-on manager and liaison. This is a client-facing, highly visible position, ideal for someone who thrives in an environment where excellence, discretion, and professionalism are paramount.
Key Responsibilities:
- Lead and manage a team of at least 15+ contingent reception professionals (including short-term, long-term, and temp-to-perm staff).
- Ensure a seamless, high-end experience for all visitors, clients, and internal stakeholders.
- Oversee reception operations and the presentation of the front-of-house areas.
- Manage and communicate scheduling, PTO, and call-outs for temp reception staff.
- Act as the key point of contact for performance management, feedback, and issue resolution.
- Partner closely with permanent reception leadership to ensure cohesive team operations.
- Coordinate with Dining Services and Events teams to align guest experiences with company’s high standards.
- Conduct onboarding and training for new hires; support payroll/timekeeping inquiries.
- Proactively solve problems and adapt to last-minute needs or changes in daily operations.
Required Qualifications:
- Bachelor’s degree strongly preferred (ideally in Hospitality, Business, or a related field).
- 7-10+ years of experience in reception, hospitality, or facilities operations-luxury or high-end experience required.
- Demonstrated success managing large teams (at least 15+ direct reports).
- Strong customer service orientation with a commitment to delivering white-glove service.
- Ability to stay calm under pressure, solve problems quickly, and shift priorities seamlessly.
- Excellent written and verbal communication skills; poised demeanor.
- Experience handling HR-related matters such as performance reviews, training, scheduling, and time-off management.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
A1423241NY-Temp_1752001985