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Location: Middleton, MA (Onsite)
Schedule: Full-Time, Monday-Friday
Compensation: $25-28/hr
Type: Temporary to Hire
Our client, a well-established lighting manufacturing company based in Middleton, MA, is seeking a Project/Client Associate to join their team on a temp-to-hire basis. This is a full-time, onsite role ideal for candidates with strong customer service and operational support experience. If you’re organized, proactive, and ready to grow with a dynamic team, we encourage you to apply today for immediate consideration!
Key Responsibilities:
- Serve as the primary operations contact for customers, providing product availability and lead time information, and directing complex issues to the appropriate departments.
- Process sales orders from the project portal using ERP software, ensuring accuracy for seamless fulfillment.
- Collaborate with sales and engineering teams to resolve order discrepancies or missing information.
- Establish Estimated Ship Dates (ESDs) based on supply chain reports and manufacturing lead times.
- Monitor production timelines and communicate updates to customers.
- Provide timely and accurate order confirmations, including special project requirements.
- Proactively review all open orders weekly to ensure deadlines are met and notify customers of any delays.
- Coordinate with the shipping department to address logistics issues and share tracking information.
- Manage and distribute weekly reports on key customer open orders.
- Oversee the No-Charge Sample process and ensure sales is informed of releases.
- Follow RMA/RGA procedures for returns related to project orders and notify the product manager of any defective products.
- Participate in product training and workshops to stay current on offerings.
- Escalate unresolved issues to the Director of Project Operations as needed.
Qualifications:
- Strong background in customer service, project coordination, or operations support.
- Experience with ERP systems preferred.
- Excellent communication, organization, and problem-solving skills.
- Ability to manage multiple tasks in a fast-paced, deadline-driven environment.
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