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Beacon Hill is hiring! Our client is looking for a part-time Membership Coordinator to start immediately. This role serves as the first point of contact for membership inquiries, ensures accurate data management, and helps deliver a positive member experience. The Membership Coordinator works closely with staff and volunteer leadership to strengthen the association’s community and advance its mission.
Key Responsibilities:
- Manage day-to-day membership operations, including processing new applications, renewals, and payments.
- Maintain and update membership database; generate reports on membership trends and statistics.
- Serve as the primary contact for member inquiries via phone and email, providing timely and professional responses.
- Assist with onboarding new members and ensuring they are aware of benefits, resources, and events.
- Support membership marketing and outreach campaigns to attract new members and retain existing ones.
- Prepare and distribute membership communications (welcome messages, renewal reminders, newsletters).
- Collaborate with events staff to ensure member engagement at programs, webinars, and conferences.
- Track and follow up on lapsed or pending memberships.
- Provide administrative support to membership committees or working groups.
Qualifications:
- Previous experience in customer service, membership, or administrative support, ideally within an association or nonprofit.
- Strong communication and interpersonal skills; comfortable engaging with members and stakeholders.
- Proficiency in Microsoft Office Suite; familiarity with association management software (AMS) or CRM systems a plus.
- Highly organized with attention to detail and ability to manage multiple priorities.
- Self-starter who can work independently and as part of a team.
- Ability to work 10-15 hours per week
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