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Customer Service Representative
About the Role
We are seeking a reliable and detail-oriented Customer Service Representative to join our distribution team. This role is based in the office and will support daily operations by handling customer inquiries, processing orders, and ensuring a smooth flow of information between clients, sales, and operations.
Responsibilities
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Respond to customer inquiries via phone and email in a professional and timely manner
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Process and track customer orders, ensuring accuracy and on-time delivery
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Communicate with internal teams (sales, warehouse, logistics) to resolve issues and support client needs
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Maintain accurate records in company systems and update customer accounts as needed
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Assist with invoicing, returns, and other order-related documentation
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Provide general office and administrative support as required
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