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MUST HAVE: Commercial Property Management Experience
Administrative
o Provide reliable customer service, tenant, and prospective client interaction.
o Collect and maintain certificates of insurance for tenants, vendors, and contractors via third party tracking software.
o Responsible for general office administration and maintaining complete, well organized physical, as well as electronic files.
o Assist with completion of non-routine reports and/or other tasks as requested.
- Tenant Services
o Handle tenant requests, complaints, and suggestions in a positive way that establishes and maintains favorable landlord/customer relations.
o Support Property Management in the implementation and maintenance of a formal documented tenant relations plan to ensure tenant satisfaction as measured by formal and informal feedback, annual survey results and controllable tenant retention.
o Manage/coordinate amenity service providers (i.e., fitness center, food service, auto detailing, etc.).
o Plan, promote and execute tenant nurturing events.
o Become familiar with all tenant and landlord lease obligations and enforce compliance of both parties.
o Send monthly tenant statements. Collect rent and apply to tenant ledgers.
o Provide back-up support to the Property Administrator with data entry and review.
o Assist in the management and tracking contracts, repairs and maintenance, capital improvement projects and miscellaneous accounts.
o Work with Senior Property Manager to prepare month-end and quarterly reports, ensuring deadlines are met and information is accurate.
o Maintain a working knowledge of MRI).
o Receive and record monthly gross sales reports for retail tenants.
o Participate in the preparation of the annual budget with direction from Senior Property Manager.
Other:
- Complete special projects as requested under supervision of Senior Property Manager.
- Produce quality, error-free work and be ahead of the curve in assigned responsibilities.
- Attend staff/property meetings, prepared and fully engaged.
- Respond to emails and requests in a timely manner.
- Provide updates as required on all outstanding assignments and/or special projects.
- Manage daily workload with efficiency and utilization of time.
- Identify areas of training needed and develop program plan to achieve.
- Promote and foster a positive work environment.
- Offer solutions to correct deficiencies either brought to your attention or observed personally and be prepared to discuss suggestions to improve.
Qualifications:
- Undergraduate Degree and/or 2-5 years property management work experience
- Excellent verbal and written communication
- Advanced Microsoft Word, Excel, and Outlook skills and the ability to adapt quickly to new software.
- Strong organizational skills; ability to prioritize work and attention to detail.
- Ability to establish strong interpersonal relations with team members, tenants, and vendors.
- Adaptable to change within the organization and the needs of the client.
- Capacity to work with little direction maintaining confidentiality and professionalism.
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