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Top cancer hospital in Manhattan, NYC is seeking a Part-Time Temp Guest Services Liaison/Staff Assistant. Position starts late September/early October 2025 through January 2026. Schedule is Saturday and Sunday. 9am-6pm or 10am-6pm. Added hours are available for call-out coverage during the week. But 15 hours guaranteed.
Provides current information concerning patient location to visitors, telephone inquiries and staff. Greets visitors, patients and directs them to various areas of the Center. Monitors the elevators and the lobby area and explains visiting policy to visitors. Provide clerical and administrative support to the Director of Patient Relations.
Responsibilities:
- Investigates and provides information regarding current location of patients through use of systems and communication.
- Performance Expectations: Identifies urgent calls and hand delivers messages immediately or uses the paging system.
- Keeps track of messages that Patient Representatives have not picked up in a timely manner or are duplicate calls and pages them when appropriate.
- Responds to and triages all calls and walk-in requests to the Patient Representative Department from patients, families, and staff.
- Provides immediate assistance/management of inquiries when appropriate.
- Determines nature of request for patient location information by asking questions of caller, visitor, or patient.
- Locates patient through use of available resources
- Directs caller/visitor to correct phone number/room.
- Transfers call to patient by clearly stating to caller that call will be transferred and giving direct number to caller.
- Always honors confidentiality of blocked information by telling caller or in person inquirer there in no information on a patient with that name.
- Informs other departments of changes with appropriate (e.g., informs Admitted Office if patient’s room has been changed).
- Investigates and provides information regarding current location of patients through use of systems and communication with Admitting, Nursing Units, Urgent Care, Operating Room, etc.
- Identifies urgent calls and hand delivers messages immediately or uses the paging system.
- Keeps track of messages that Patient Representatives have not picked up in a timely manner or are duplicate calls and pages them when appropriate.
- Responds to and triages all calls and walk-in requests to the Patient Representative Department from patients, families, and staff.
- Provides immediate assistance/management of inquiries when appropriate.
- Determines nature of request for patient location information by asking questions of caller, visitor, or patient.
- Locates patient through use of available resources.
- Directs caller/visitor to correct phone number/room.
- Transfers call to patient by clearly stating to caller that call will be transferred and giving direct number to caller.
- Always honors confidentiality of blocked information by telling caller or in person inquirer there in no information on a patient with that name.
- Informs other departments of changes with appropriate (e.g., informs Admitted Office if patient’s room has been changed).
- Directs waiting family and friends to conference rooms when necessary (e.g., distraught/highly emotional or large families, surgeon request).
- Acts as a welcoming resource for all visitors to the Center.
- Gives clear and accurate directions/information on location and functions of relevant departments and staff.
- Informs visitors or relevant policies and procedures such as hours and privileges of visitation.
- Directs visitors to local facilities (e.g., hotels, restaurants, garages) for visitor convenience using available resources (e.g., menu book of restaurants, hotel guide).
Requirements:
- High School Diploma/GED required
- 2+ years of relevant experience
- Strong communication & computer skills
Pay:
- $22/hour
A1431616NY-Temp_1758211726