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Our client, a compassionate and growing behavioral health practice, is seeking a Temporary Office Coordinator / Admissions Associate to provide critical support during a team member’s medical leave. This pivotal role helps ensure seamless daily operations and exceptional client care during a period of transition.
The position is onsite in Concord, MA, offering approximately 30 hours per week (Monday-Friday, 9am-3pm) for the first 2-3 months, then 20-24 hours per week for an additional 2-3 months. Compensation is $33-$35 per hour. Interested and qualified candidates are encouraged to apply today for immediate consideration.
Key Responsibilities
- Serve as the first point of contact for clients and families by greeting visitors, answering phones, and responding to treatment inquiries.
- Facilitate the intake and admissions process by gathering insurance details, required forms, and prior treatment records.
- Verify insurance coverage with third-party providers and communicate benefits and cost estimates to clients.
- Assist with billing and payment tracking as needed.
- Maintain accurate and up-to-date client records in the medical database.
- Coordinate scheduling for clinicians and support staff.
- Assist with client discharge coordination by communicating with outside programs and providers.
- Support day-to-day operational and administrative tasks as needed.
- Uphold DBT principles in all interactions-demonstrating nonjudgment, empathy, and compassion.
Qualifications
- Minimum 6 months of experience in customer service and/or administrative support
- Highly organized, detail-oriented, and able to manage multiple priorities
- Excellent communication and interpersonal skills
- Collaborative, team-oriented, and adaptable in a small office setting
- Demonstrated ability to remain calm and compassionate when interacting with individuals in distress
- Experience in a behavioral health, healthcare, or crisis intervention environment strongly preferred
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