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We’re working with our client on a 12+ month contract Customer Service Representative opportunity in the automotive industry. The role involves supporting customers through phone, email, and fax with account updates, billing inquiries, and document requests.
Position: CSR (12+ Month Contract)
Location: Fort Worth, TX 76177
Schedule: ONSITE | Mon-Fri | 10am-7pm
Compensation: $18+/hr (depending on experience)
Responsibilities:
- Maintain and update customer records with current contact information and accurate notes regarding interactions and assistance provided.
- Handle payment collections on active and closed accounts through various channels, including phone transactions and mailed correspondence. Outstanding balances may result from missed payments, end-of-lease costs (such as mileage, condition, or taxes), repossession deficiencies, or insurance settlements.
- Work with customers to establish and confirm repayment arrangements, ensuring timely follow-up when additional action or renewal of arrangements is needed.
- Deliver high-quality service by managing inbound calls from clients and internal partners while maintaining professionalism and phone etiquette.
- Oversee a portfolio of accounts, ensuring all follow-up actions, documentation, and updates are accurately maintained.
- Utilize investigative tools to locate customers or assets when contact attempts are unsuccessful and coordinate repossession actions as necessary.
- Partner with other departments and third parties to resolve escalated issues and ensure customer concerns are addressed promptly.
- Contribute suggestions for improving procedures, training materials, and workflow efficiency.
- Uphold organizational policies, compliance regulations, and confidentiality standards.
Qualifications:
- High school diploma or GED required; bachelor’s degree preferred.
- 1-2 years of experience in customer service or collections preferred.
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