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Our client, an insurance company in Anodver, MA, is seeking a Customer Service Representative to join their Welcome Center, serving as the first point of contact for policyholders and agents. This is a 100% onsite, Monday-Friday, 8:00-4:30 temp-to-hire role with the opportunity for 1 remote day per week once permanent. The CSR will handle high-volume inbound calls, provide Tier 1 insurance support, and ensure an exceptional customer experience. It is compensating $23/hour. Qualified and interested candidates are encouraged to apply for immediate consideration.
Key Responsibilities
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Answer inbound phone and email inquiries from customers and agents.
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Provide Tier 1 support including portal navigation, account questions, and general policy information.
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Document all interactions accurately in internal systems.
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Identify when issues require escalation to Tier 2 support.
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Assist with outbound communications and proactive service initiatives.
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Participate in coaching, training, and continuous learning sessions.
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Maintain up-to-date knowledge of systems, services, and tools.
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Support process improvements to enhance efficiency within the Welcome Center.
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Perform additional tasks as needed to support departmental operations.
What They’re Looking For
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1-3 years of phone-based customer service or call center experience (insurance or banking preferred).
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Strong communication, professionalism, and ability to work across multiple systems.
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High attention to detail and comfort with fast-paced, high-volume environments.
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Bilingual skills are a plus.
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High school diploma required; some college preferred.
A1439010CP_1764077770