To Apply for this Job Click Here
Our client, a successful digital auto platform based in Boston, MA, is seeking a Product Support Representative to support the Consumer Support Operations team and will be responsible for handling escalated support issues. This hybrid role is running for 3+ months and offers hours of 9AM – 5PM and is compensating $23/hour.
What you’ll do
- Work with our Consumer Support team, troubleshooting technical escalations and complex inquiries from consumers.
- Assist customers through phone, chat, and email channels.
- Enthusiastically help consumers and our internal partners in problem resolution
- Track and analyze data from our user support channels to communicate contact trends with product and development teams.
- Process reported content and activity to promote a secure online community. What you’ll bring
- Exceptional written and verbal communication skills
- A deep commitment to the customer experience, consistently advocating for the consumer and striving to exceed expectations in every interaction
- A service-oriented approach with the ability to resolve user issues, recognizing when escalations are appropriate
- Preferred typing speed of 60 words per minute, minimum of 45 words per minute required
- Excellent organizational skills and ability to manage multiple priorities
- Willingness to pitch in as needed to complete team projects or cover team operations
- Eagerness to identify problem areas and find solutions
