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Our client, a transportation services company in the Boston area, is seeking a Customer Service Administrator to join their Customer Experience team. This is a temporary, in-office position based in Boston, MA, with the potential to become permanent. The role has a Monday-Friday, 8:30 AM-4:30 PM schedule and is paying $24 – $25/hour.
Key Responsibilities:
- Assist with online and digitally submitted parking appeals, using internal software platforms to investigate and resolve cases.
- Handle general phone calls from customers, addressing questions, concerns, and occasionally de-escalating challenging situations.
- Respond to questions, suggestions, and complaints via Service Now, following scripted responses and training guidance.
- Process in-person mail, including written appeals and mailed-in payments, following established procedures.
- Support the Customer Experience team in maintaining compliance with regulations and internal standards.
- Complete tasks in a timely and accurate manner, collaborating with team members during training and daily operations.
Qualifications:
- Strong administrative and computer skills, comfortable learning and using multiple software platforms.
- Previous customer service experience, including handling phone calls and resolving inquiries professionally.
- Comfortable interacting with customers who may be frustrated or upset, with the ability to de-escalate situations.
- Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
- Team-oriented, reliable, and willing to work on-site full time.
