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Our client, a leading global real estate organization is seeking a Facilities Coordinator to support daily operations at a major corporate client site in North Reading, MA. This is a full‑time, 100% onsite role operating Monday-Friday, 8:00 AM-5:00 PM, and offers $28/hour. The coordinator will assist with maintenance oversight, vendor coordination, reporting, and customer service while supporting the Facilities Manager in ensuring smooth site operations.
What your day-to-day will look like:
- Work with Facilities Manager to oversee delivery of maintenance and repair services while maintaining client satisfaction with Facility Management services and supporting customer satisfaction programs
- Interface with property occupants and provide 24/7 emergency call support with site attendance while following established escalation procedures and incident reporting protocols
- Support work order management for in-house staff and vendors while meeting or exceeding site KPIs and assisting with monthly SLA monitoring to identify challenges and plan corrective actions
- Demonstrate strong collaboration and teamwork within the account team by driving development and implementation of IFM best practices and innovations
- Assist in development and management of operating and capital budgets while supporting the Facilities Manager in implementation of short and long-term client projects
- Assist in development and implementation of annual management plans while accomplishing key performance indicators identified by the Facilities Manager
- Oversee appropriate monthly, quarterly, and annual reporting for clients while maximizing utilization of suppliers, preferred vendors/contractors, and M/WBE spending levels
Required Qualifications:
- Minimum of two years of industry experience in corporate environment, third-party service provider, or consulting capacity
- Excellent customer service, computer, managerial, verbal, and written communication skills for effective stakeholder interaction
- Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives while managing multiple priorities
- Basic knowledge of building systems including mechanical and electrical systems for effective facility operations support
- Computer proficiency with ability to utilize various software platforms and systems for facility management operations
- Availability for 24/7 emergency call support and site attendance as required for critical facility operations
- Strong problem-solving skills with ability to follow established procedures and escalation protocols effectively
Preferred Qualifications:
- Experience with Computerized Maintenance Management Systems (CMMS) for enhanced work order and maintenance coordination
- Background in budget development and financial management within facilities or property management environments
- Knowledge of procurement processes and supplier management including contract development and vendor coordination
- Understanding of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) in facilities management contexts
- Experience with compliance requirements including audit standards and regulatory protocols in commercial real estate
- Background in project management and implementation of facility improvement initiatives
- Familiarity with Minority/Women owned Business Enterprise (M/WBE) requirements and supplier diversity programs
