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Our client, an NYC cultural museum is looking to hire a Temp Visitor and Membership Experience (Director level) to join the organization. The position is Monday – Friday, 9am-5pm with 1 hours unpaid lunch (35 hour work week). Hybrid, 1 day remote. The temp duration is 3+ months with potential to extend/convert.
The client seeks a dynamic, personable, and collaborative leader to shape and advance all aspects of the onsite visitor experience, membership strategy and program oversight, and leadership and cross-institutional collaboration. This position is a senior leadership role responsible for ensuring that every visitor interaction reflects the Museum’s mission, values, and brand, and that these interactions are positioned optimally to grow commitment and engagement from a growing audience base.
Working within a division that includes Marketing, Communications, and Creative Services, the Director ensures that institutional messaging and interpretive goals are consistently expressed across the Museum’s physical spaces, visitor services, staff training and visitor-facing materials, including wayfinding, signage, and print collateral. The role serves as a key advocate for the visitor perspective, contributing to cross-departmental planning, exhibition and installation design reviews, and institutional working groups to embed audience-centered thinking throughout the Museum’s programs and operations.
In addition, the role provides strategic leadership and administrative oversight of the Museum’s Membership program, integrating Membership into the broader visitor journey and positioning it as a primary pathway for long-term engagement and support. Through a data-informed approach, the role drives membership growth, retention, and stewardship while cultivating meaningful relationships with members and prospective donors in support of the Museum’s mission.
Responsibilities:
Visitor Experience & Front-of-House Leadership
- Lead the strategic vision and service standards for all visitor-facing operations, overseeing admissions, ticketing, onsite sales, audio guide distribution, and onsite surveys while cultivating an inclusive, service-oriented culture among front-of-house staff.
- Oversee box office systems (ACME) and infrastructure, ensuring accuracy, efficiency, and alignment with institutional goals (admission categories/tiles, event data entry, corporate membership management, museum closure dates)
- Anticipate visitor communication needs and develop, update, and submit copy and production requests for all visitor-facing materials, including signage, visitor guides, digital wayfinding, stanchions, and closure notices.
- Manage relationships with external audio guide device vendors, with an emphasis on accessibility and ease of use
- Oversee semi-annual audience research initiatives, including onsite visitor exit surveys, data analysis, and sharing actionable insights across departments and informing continuous improvement initiatives
- Provide strategic oversight of staffing, including recruitment, training, scheduling, and management of front-of-house staff and support exhibition needs by recruiting and training gallery attendants, as required
- Develop and manage budgets related to visitor services, attendance, and earned revenue; prepare and share regular reports with leadership
- Serve as a central liaison among front-of-house staff, Lox, and internal departments to ensure coordinated visitor communication and sales efforts
- Oversee visitor experience logistics for major public programs, holidays, and large-scale events
- Manage sensitive customer service issues and escalations with professionalism and discretion
- Oversee adult group tour sales and collaborate with Education on docent coordination and scheduling
Membership Strategy & Program Oversight
- Provide strategic leadership and operational oversight of the Museum’s Membership program
- Develop and manage a multichannel strategy to retain, steward, upgrade, and grow the Museum’s membership base
- Integrate Membership into the onsite visitor experience, including front-of-house interactions, promotions, and Member Preview events
- Develop and oversee a portfolio of Membership events and programs, including previews, receptions, and special tours and programs, that deepen engagement, reinforce Member value, ensuring seamless execution and a high-quality visitor experience
- Collaborate with the Development Department’s Data and Operations team to ensure accurate member records, effective use of data, and strong administrative practices
- Establish and refine policies, procedures, and systems to optimize membership administration, fulfillment, and acknowledgment
- Analyze membership performance and financial data to support goal-setting, reporting, and strategic planning
- Act as thought partner with Development Operations on solicitation and stewardship efforts, including telemarketing campaigns, physical mailings, and recurring communications
- Shape Membership benefits, levels, messaging, and front-of-house sales tools in alignment with the broader visitor experience strategy
- Ensure staff across departments understand and effectively communicate the Membership value proposition
Leadership & Cross-Institutional Collaboration
- Advocate for visitor perspective by acting as a thought partner to senior leadership on audience development, access, and engagement trends in the museum field
- Partner with Curatorial, Education, Editorial, and Collections teams to review and provide feedback on visitor-facing interpretive content, including audio guide scripts and exhibition texts, with an eye toward engaging diverse audiences
- Champion equity, accessibility, and inclusion across all visitor-facing operations and policies, partnering with Education, Curatorial, and Marketing to ensure experiences reflect diverse audiences, learning styles, and access needs
- Collaborate with Marketing and Communications teams to ensure consistency between onsite, pre-visit, and post-visit experiences and messaging
- Maintain and grow promotional partnerships that expand access and attract new audiences (e.g., Museums for All, Cool Culture, Blue Star Museums, Culture Pass)
- Partner with Finance and Development to align earned revenue, membership goals, and pricing strategies, while forecasting attendance and membership trends to support institutional budgeting and planning.
- Partner cross-departmentally to identify and implement system enhancements and new technologies that improve the member experience (e.g., auto-renewal, digital membership cards, recurring gifts)
- Bring visitor-facing insights and frontline perspectives into Membership and strategy discussions and institutional planning
Requirements:
- B.A./B.S. degree required; 5+ years relevant professional experience
- Prior experience in and sincere interest in hospitality and customer service; experience in a museum or cultural organization preferred
- Strong organizational skills, detail-oriented, ability to prioritize work and resources
- Professional demeanor and ability to work well with staff and visitors of diverse backgrounds
- Excellent oral and written communication skills
- Tech savvy; Mac and PC proficiency; fluent with MS Office Suite
- Experience with ticketing software platforms preferred
- Genuine interest in art, and in Jewish culture
Pay:
- $50-62/hour depending on experience
